GETSHURE Charge You Don't Recognize? Identify It Fast

If you see a GETSHURE or $*GETSHURE charge on your card statement and don't recognize it, the fastest path is to email contact@getshure.com or call (754) 812-1679 before you file a bank dispute. We'll identify the charge, explain exactly what it was for, and if you didn't authorize it, we refund it — usually within 2 business days on our side, and 5–10 business days on your bank's side.

We know an unexpected card charge is stressful. This guide walks you through what the charge likely is, how to confirm it in minutes, and why coming to us directly is faster than opening a dispute.

What the GETSHURE charge on your statement means

GETSHURE is a real US brand. We're operated by MetaWise Enterprises, LLC, a Delaware limited liability company (Delaware file number 10336625), based at 11772 W Sample Rd, Ste 103, Ofc 240, Coral Springs, FL 33065. You can verify that record yourself on Delaware's state business search before you do anything else.

On your card statement, our charges show as GETSHURE or $*GETSHURE. That's us — not a random third party, not a hidden fee, not a scam. If you're seeing that descriptor, the charge was made through getshure.com.

What we actually sell

So you can match the charge to a product quickly, here's everything we offer:

• Hardcover books — $29 each: "Don't Get Screwed by AI," "Keep Your Family Safe from AI," and "Don't Get Replaced by AI." Sometimes offered as a free print where you pay shipping.
• Protection plans — one-time payments of $9.99, $29.99, or $79.99. These include access to the Getshure app. Not subscriptions. Nothing renews.
• Optional add-ons — Past Reset, Data Removal, International Data Removal, Scam Shield, Identity Theft Restoration. One-time charges, only if you tapped the purchase button on the offer page.
• Leak Protection — a one-time fee, typically up to about $29.99, charged only when an identity leak or exposure is detected and assisted removal work starts. Also not a subscription.

If your charge amount matches one of those numbers, you've almost certainly found the source.

Identify the charge in 5 minutes

Before you call the bank, run through these steps. Most "unknown" charges are solved in one of them.

1. Check the exact amount. Match it against our pricing above: $9.99, $29, $29.99, $79.99, or up to about $29.99 for Leak Protection. That alone usually tells you which product.
2. Search your inbox for "Getshure." Every order sends a confirmation email with an order number starting with GS-. Check your spam, promotions and "all mail" folders too.
3. Check if someone in your household ordered. A spouse, adult child or parent may have bought a book or a protection plan on your shared card. This is extremely common.
4. Check the order date vs. the statement date. Books ship 3–5 business days after the order, and your card is usually charged near the order date — not the ship date.
5. Look for add-on offers you may have accepted. If you ordered a plan and then tapped an upsell (like Scam Shield or Identity Theft Restoration), that's a separate line item.

If after these five steps you still can't place the charge, the next step is simple: contact us.

Contact GETSHURE first — here's why it's faster than a dispute

You can always call your bank. But here's the honest math: a bank dispute takes weeks to resolve, often requires paperwork, and may freeze or replace your card in the meantime. Contacting us directly takes a couple of minutes and gets answered within 2 business days.

Here's how to reach us:

• Email: contact@getshure.com — include the charge amount, the date, and the last 4 digits of the card if you can.
• Phone: (754) 812-1679, Monday–Friday, 9:00 AM – 6:00 PM Eastern Time.
• Reply to the charge receipt if you got one, or reply to any email from us.

When you contact us about an unrecognized charge, we do three things:

1. Look up the order in our system by email, name, or last 4 of the card.
2. Tell you exactly what product it was, what date, and from what device/order page.
3. If it wasn't authorized by you or someone with access to your card, we refund it. No argument, no forms.

Our full written policy is on the Refund Policy page, and plan terms are on Subscription Terms — go read them before you buy from us or anyone else. Clear terms in writing are one of the easiest trust checks you can do.

The 30-day money-back guarantee, in plain English

Even if the charge was yours and you simply changed your mind, you're covered.

Every plan charge and add-on comes with a 30-day money-back guarantee. No reason required. Email us from your order email (or include your GS- order number) or call us, and we process the refund within 2 business days. Your bank usually posts it within 5–10 business days.

Hardcover books work similarly: unused books can be returned within 30 days of delivery (you pay return shipping unless we made the error). If a book arrived damaged or we sent the wrong one, email us within 7 days with a photo and we'll replace it or refund you.

After 30 days, you can still write to us. We review each request individually — we don't pretend the door is locked.

If the charge truly wasn't you: next steps

If after checking your email, your household, and any add-on offers you still don't recognize the charge — and you've contacted us — a few more steps protect you:

1. Freeze your card in your bank app while we investigate, just in case the card number was used elsewhere.
2. Check for other unknown charges on the same statement. If there are multiple unfamiliar merchants, your card may be compromised.
3. Change your email password if you reuse it elsewhere, and turn on two-factor authentication.
4. Report fraud if the card was clearly stolen or misused, at reportfraud.ftc.gov.

For most GETSHURE charges, none of this is needed — the charge turns out to be a book order, a plan, or a household member's purchase. But we'd rather you know the full checklist.

What you actually got (or could get) with a GETSHURE plan

If it turns out the charge was you — maybe a protection plan you ordered and forgot about — it's worth looking at what you paid for. A lot of people never activate the Getshure app that comes with their plan, and that's the biggest piece of value sitting on the table.

The Getshure app: included with every protection plan

The Getshure app is on iPhone and Android. It's billed only by us. It's provided by our app delivery partner, MYTRACKHOLDING LLC. Which features you get depends on the plan tier shown at your checkout.

Here's what the app does:

• Scam Shield — identifies likely scam and spam callers, helps block robocalls, and lets you look up an unknown number before you call back.
• Private vault — an encrypted space for photos and files, locked with Face ID or a passcode.
• Data broker removal — sends removal and opt-out requests to people-search and data broker sites. Each site decides if and when it actually removes your record.
• Breach check — shows whether your email or passwords appear in known data breaches.
• Photo Guard — reverse-image search to find where your photos appear online.
• Family location sharing — share safely with people you choose.
• Tracker blocking and safer browsing on public Wi-Fi.
• Browsing-history eraser.
• Phone security score with specific steps to improve it.

No app blocks every scam, tracker or data leak — ours doesn't either. But it catches more and helps you recover faster, which is the whole point of a protection plan.

How to activate the app (if you already paid)

Protection isn't active until you sign in, so this step matters:

1. Open your GETSHURE order confirmation email.
2. Tap the download link in that email. On Android you can also use the Google Play page. On iPhone, use the download link in the order email.
3. Install the app and sign in with the same email you used for the order.
4. Go through the security score checklist and turn on the features you want.

If you need a walk-through with screenshots, see Getshure App Sign In: How to Activate After Your Order.

Why one-time pricing matters when you see a charge

One reason "unknown" subscription charges rattle people is that they expect something to keep renewing. With GETSHURE, that's not how it works.

• Protection plans are a one-time payment. Nothing renews. You won't see the same plan charge next month.
• Add-ons are one-time and only appear if you tapped the buy button on the offer.
• Leak Protection is a one-time fee when triggered, not a monthly bill. You can opt out any time by emailing contact@getshure.com or replying to a charge receipt.

If you see the exact same GETSHURE charge amount twice in the same billing period, that's not a renewal — it may be a duplicate. Email us and we'll check; if it's duplicated, we refund the extra. More detail in GETSHURE Charged Me Twice? How to Fix a Duplicate Charge.

A quick trust checklist you can verify today

Before you buy from any online company — or before you dispute a charge from one — this is the checklist we recommend. You can run it on us right now:

• Is the company registered? MetaWise Enterprises, LLC, Delaware file number 10336625. Check Delaware's state business search.
• Is there a real US address? 11772 W Sample Rd, Ste 103, Ofc 240, Coral Springs, FL 33065.
• Is there a real phone with staffed hours? (754) 812-1679, Mon–Fri 9 AM–6 PM ET.
• Is the refund policy written down? See /legal/refund-policy.
• Are the subscription terms written down? See /legal/subscription-terms.
• Does the company say in writing it doesn't sell your data? Yes — we don't sell customer email lists or data.

Our domain getshure.com is new (2026), so you won't find a long third-party review history yet. We'd rather you check the items above — the facts you can verify today — than wait for reviews you can't yet read.

Your next step

If you came here with a GETSHURE charge you don't recognize, do this right now:

1. Match the amount to our pricing ($9.99, $29, $29.99, $79.99, or up to about $29.99 for Leak Protection).
2. Search your inbox for "Getshure" and an order number starting with GS-.
3. Email contact@getshure.com or call (754) 812-1679. We respond within 2 business days and refund anything that wasn't authorized.

And if the charge was yours — activate your plan. Open the download link in your order email, install the Getshure app, and sign in. That's where the protection you paid for actually turns on.

Related reading: What Is the GETSHURE.COM Charge on My Card Statement?, How the 30-Day Money-Back Guarantee Works, and GETSHURE Customer Service: Phone, Email and Hours.