GETSHURE Customer Service: Phone, Email and Hours

You can reach GETSHURE customer service by phone at (754) 812-1679, Monday through Friday, 9:00 AM to 6:00 PM Eastern Time, or by email at contact@getshure.com any time. A real person at our Florida office will help you with orders, the Getshure app, billing questions, cancellations and refunds. No phone trees, no overseas call center, no hold music maze.

This page is the straight answer to "how do I contact GETSHURE?" — plus what you should know about who we are, how our protection plans work, and why we think a Getshure plan is worth keeping.

How to contact GETSHURE

Here are the three ways to reach us. Use whichever is easiest.

Phone: (754) 812-1679

• Hours: Monday–Friday, 9:00 AM – 6:00 PM Eastern Time.
• Best for: billing questions, refunds, cancelling a plan, help activating the app, or anything you'd rather talk through.
• Tip: have your order number handy. It starts with GS- and is in your confirmation email.

Email: contact@getshure.com

• Hours: 24/7 to send. We reply on business days.
• Best for: refund requests, cancel requests, unrecognized charge questions, Leak Protection opt-out, book returns, shipping questions, anything you want in writing.
• Tip: write from the same email you used to place the order, and include your order number. That lets us find your account in one search.

Self-serve: getshure.com/cancel

If you just want to stop future renewals, you don't need to call. Go to getshure.com/cancel, enter the email on your order, and click the one-click cancel link we send you. It takes under a minute, and cancelling stops the next charge immediately.

Who you're actually talking to

GETSHURE is a brand operated by MetaWise Enterprises, LLC, a Delaware limited liability company (Delaware file number 10336625). Our mailing address is:

11772 W Sample Rd, Ste 103, Ofc 240
Coral Springs, FL 33065
United States

We're a small, self-funded American publisher. We put out plain-English hardcovers about AI scams, family online safety and careers, and we sell protection plans that include the Getshure app. That's the whole business. When you call, you're reaching the same team that ships the books and runs the app — not a random overflow service.

If you want to verify any of this before you buy, that's the point. Look up the Delaware record, pull up our About page, read our Refund Policy and Subscription Terms, and call the number above. Everything we promise in checkout is written down.

What our support team can do for you

Billing and charges

Our charges show on your card statement as GETSHURE.COM. If you see that line and aren't sure what it's for, email us before you call your bank. We'll explain the charge, send you the matching receipt, and refund it if you didn't authorize it. We reply to billing disputes within 2 business days.

Refunds

Every plan charge, renewal and add-on has a 30-day money-back guarantee. No reason needed. Email us from the order email (or call) and mention your order number. We process refunds within 2 business days on our end; your bank usually shows it within 5–10 business days. For full details, see our Refund Policy.

Cancellations

Plans cancel in one step. Use the cancel link in your confirmation or renewal email, go to getshure.com/cancel, or email us. Cancelling stops future renewals immediately. It doesn't refund a past charge on its own — if you also want a refund within the 30-day window, just say so in the same message and we'll handle both.

Books

Unused hardcovers can be returned within 30 days of delivery (you pay return shipping unless we made an error). If a book arrives damaged or wrong, email a photo within 7 days and we'll replace it or refund you. Standard shipping to the continental US takes 3–5 business days after the order ships, and shipping is free on US orders of $40 or more.

Getshure app help

If you can't find the download link, can't sign in, or aren't sure which features your plan includes, we'll walk you through it on the phone or by email. More on the app below.

Leak Protection questions

Leak Protection is a one-time fee (typically up to about $29.99) that applies when an identity leak or exposure is detected and assisted removal or monitoring work begins. It's not a subscription. To opt out, email contact@getshure.com or reply to the charge receipt. We'll confirm the opt-out in writing.

The Getshure app: what you actually get

A protection plan isn't just a line on your statement. It's access to the Getshure app on iPhone and Android, which is where most of the day-to-day value lives.

What the app does

• Scam Shield: identifies likely scam and spam callers, helps block robocalls, and lets you look up an unknown number before you call back.
• Private vault: an encrypted space for photos and files, locked with Face ID or a passcode.
• Data broker removal: sends removal and opt-out requests to people-search and data broker sites. Each site decides if and when it removes your record, but you're not doing the work by hand.
• Breach check: tells you if your email or passwords appear in known data breaches.
• Photo Guard: a reverse-image search to find where your photos appear online.
• Family location sharing: a simple way to see where your people are without a social app in the middle.
• Tracker blocking and safer browsing on public Wi-Fi.
• Browsing-history eraser and a phone security score with clear steps to improve it.

No app can block every scam, tracker or data leak — we won't pretend otherwise. What the Getshure app does is help you catch more of them earlier and clean up faster when something slips through. For a full walkthrough, see The Getshure App: What It Does and What It Can't Do.

How to activate it

1. Open the order confirmation email we sent you. Your download link is in there (it's also on the order thank-you page).
2. Install the app. On Android you can also use Google Play. On iPhone, use the link in the order email.
3. Sign in with the same email you used on your GETSHURE order. Protection is not active until you sign in.

Step-by-step with screenshots: How to Activate the Getshure App After Your Order. Stuck? Call us at (754) 812-1679 and we'll get you in.

Why a protection plan is worth keeping

Here's the honest case. You can do most of the things the app does by hand — check breach sites yourself, send opt-out emails to every data broker, block spam numbers one at a time, memorize which scam patterns are circulating this month. People try. Most quit after a week because it's tedious and never-ending.

A Getshure plan is the "put it on autopilot" version. The app runs quietly in the background, the data broker removals keep going without you babysitting them, and the scam-call lookup is one tap instead of ten minutes of Googling a number. If you have elderly parents, teens with phones, or you've already been burned once, that automation is the whole point.

And if it isn't for you, you cancel in one step and get your money back within 30 days. That's not a trick; it's written into our Subscription Terms.

What plans cost

New plans start at $9.99, $29.99 or $79.99 today depending on which plan you pick, then $29.99 every 30 days until you cancel. We send a reminder email about 3 days before each renewal so you're never surprised. Add-ons like Scam Shield, Data Removal, Past Reset, International Data Removal and Identity Theft Restoration are one-time charges — and they're only charged if you tap the purchase button on the offer. Nothing sneaks onto your card.

Orders placed before November 6, 2026 were one-time purchases and never renew.

Before you call: a quick checklist

You don't need any of this to reach us, but having it ready makes the call faster.

• Your order number (starts with GS-), from your confirmation email.
• The email address you used on the order.
• The date and amount of the charge you're asking about, if it's billing-related.
• A short note on what you want: refund, cancel, app help, book return, Leak Protection opt-out, etc.

Common questions we hear on the phone

"I see a GETSHURE.COM charge and I don't remember it."

Email us first at contact@getshure.com or call (754) 812-1679. We'll pull up the matching order, send you the receipt, and refund it if it wasn't authorized. Full breakdown: What Is the GETSHURE.COM Charge on My Card Statement?

"I just want to cancel."

Fastest path: getshure.com/cancel. You don't need to call unless you want to. See How to Cancel a GETSHURE Plan.

"Is GETSHURE a real company?"

Yes. MetaWise Enterprises, LLC in Delaware, with a Florida office, a working US phone line, written refund and subscription terms, and a 30-day money-back guarantee you can hold us to. More on that in Is GETSHURE Legit? Who We Are and How to Check Us.

The next step

If you've got a question, call (754) 812-1679 (Mon–Fri, 9–6 ET) or email contact@getshure.com. If you want to start a plan and get the Getshure app on your phone today, head to the contact page or pick a plan from the home page. If you're ready to cancel or get a refund, use getshure.com/cancel — one step, no call required.

Either way, you're dealing with a real US team that will pick up the phone.