1. 30-day money-back guarantee
You can get a full refund of any protection plan charge (including renewals), add-on (Past Reset, Data Removal, International Data Removal, Scam Shield, Identity Theft Restoration), or one-time Leak Protection fee within 30 days of the charge. You do not need to give a reason. Ask us by email or phone first — we process merchant refunds faster than a bank dispute.
2. How to ask for a refund
Email contact@getshure.com from the email address on your order, or include your order number (it starts with “GS-”). You can also call (754) 812-1679, Monday–Friday, 9:00 AM – 6:00 PM Eastern Time. Tell us which charge you want refunded, or ask for the whole order.
3. Timing
We process refunds within 2 business days of your request. The money goes back to the card you paid with. Your bank usually shows it within 5 to 10 business days.
4. Printed books
You may return an unused hardcover within 30 days of delivery for a full refund of the book price. Books must be unused and in original condition. Return shipping is paid by you unless we made an error. If your book arrives damaged or wrong, contact us within 7 days with a photo and we will replace it or refund you.
5. After 30 days
After 30 days, write to us anyway. We look at every request and help where we can.
6. A charge you do not recognize
Charges appear as GETSHURE, $*GETSHURE or GETSHURE.COM on your statement (including plan renewals, add-ons and Leak Protection). If you do not recognize one, email or call us before contacting your bank: we will tell you what it was and refund it if you did not authorize it. Opening a chargeback without contacting us first may delay a refund you would otherwise receive quickly.
7. Contact
GETSHURE is operated by MetaWise Enterprises, LLC, a Delaware limited liability company, 11772 W Sample Rd, Ste 103, Ofc 240, Coral Springs, FL 33065, United States. Phone: (754) 812-1679 (Monday–Friday, 9:00 AM – 6:00 PM Eastern Time). Email: contact@getshure.com.