GETSHURE Charged Me Twice? How to Fix a Duplicate Charge

If you see two GETSHURE charges on your card, the fastest fix is to email contact@getshure.com or call (754) 812-1679 with your order number (it starts with GS-). We reply to billing questions within 2 business days, explain every line on your order, and refund any genuine duplicate under our 30-day money-back guarantee — no argument, no runaround.

That is the short answer. Below we walk through why two charges sometimes appear, how to tell a real duplicate from a normal second line item, and why writing to us first is faster (and cleaner for your bank record) than opening a dispute.

First: are you sure it's a duplicate?

Before you assume something went wrong, it helps to know what a normal GETSHURE order can look like on a card statement. We are a small American publisher, and a single checkout can produce more than one line for completely legitimate reasons. That is not a double charge — that is two different things you agreed to.

On your statement, GETSHURE charges show up as GETSHURE or $*GETSHURE. If you see a different merchant name, it is not us.

Common reasons you might see two GETSHURE lines

• Book + protection plan. If you bought a hardcover and added a protection plan, those can post as separate amounts (for example, $29 for the book and $9.99, $29.99 or $79.99 for the plan).
• A one-time add-on you tapped at checkout. Add-ons like Past Reset, Data Removal, International Data Removal, Scam Shield, or Identity Theft Restoration are one-time charges that only post if you clicked the purchase button on the offer. They are not subscriptions and they do not renew.
• Leak Protection. If you accepted the Billing Terms with the Leak Protection checkbox at checkout, a one-time fee of up to about $29.99 can post when an identity leak is detected and removal or monitoring work starts. Also not a subscription.
• A pending authorization plus the real charge. Sometimes your bank shows a temporary hold and the final charge side by side for a day or two. The hold drops off on its own.
• Two separate orders. It happens — someone in the household placed an order, or you clicked "Place order" twice on a slow page. Each GS- order number is a separate transaction we can look up.

None of these are renewals. GETSHURE protection plans are a one-time payment. Nothing on a GETSHURE plan rebills next month or next year. You can read the written terms on our billing and plan terms page.

How to tell a real duplicate in 60 seconds

1. Look at the amounts. Two identical amounts, same day, same merchant name is a strong sign of a true duplicate. Two different amounts almost always means two different items (for example, a book and a plan).
2. Check the dates. A pending charge and a posted charge for the same amount, within a day or two, is usually one real charge plus a bank hold that will fall off.
3. Open your GETSHURE order email. Find the order number starting with GS-. If you only have one GS- number but two charges on your card, send us that number and we'll explain both lines or refund the extra.
4. Check who else uses the card. A spouse or adult child in the same household sometimes orders separately. Each order has its own GS- number.

Email us first — here's why it's the fastest fix

You have two ways to deal with a charge you don't recognize: write to the merchant, or open a dispute with your bank. For a GETSHURE charge, writing to us first is almost always faster — and it keeps your card record clean.

Why email beats a bank dispute for this

• Speed. We reply to billing emails within 2 business days. Bank disputes often take weeks of back-and-forth before a provisional credit shows up.
• Clarity. We can tell you exactly what each line is — which book, which plan, which add-on, whether it was Leak Protection. A bank can't tell you any of that.
• Refunds, not fights. If it was truly a duplicate, we refund it. Under our 30-day money-back guarantee, you don't even need a reason — that covers plans and add-ons too.
• Your card stays normal. Chargebacks can get a card flagged or re-issued. A plain refund from the merchant doesn't.

What to send us

Email contact@getshure.com or reply directly to any GETSHURE receipt. Include:

• Your GS- order number (from your confirmation email), if you have it.
• The email address you used at checkout.
• The amounts and dates of the two charges you are asking about.
• How the merchant name appears on your statement (for example, GETSHURE or $*GETSHURE).

If you prefer the phone, call (754) 812-1679, Monday through Friday, 9:00 AM to 6:00 PM Eastern. A real person picks up during those hours.

How the refund works

Once we confirm a real duplicate (or you simply ask for your money back inside 30 days, for any reason), here is what happens:

1. We process the refund to your original card within 2 business days.
2. Your bank usually posts it within 5–10 business days after that. The timing on their end is out of our hands, but the refund is on its way the moment we issue it.
3. You'll see a credit on your statement for the exact amount, from GETSHURE.

If the charge turns out to be legitimate (for example, you forgot that you added Scam Shield at checkout), we'll still refund it if you want out — that's what the 30-day guarantee is for. No reason required.

"I don't recognize this charge at all"

If the GETSHURE charge is a complete surprise — you don't remember buying anything from us — write to us before you call the bank. We will:

• Look up any order tied to your card or email.
• Tell you exactly what was purchased, when, and from which device/IP region if we can see it.
• Refund it if you did not authorize it.

Sometimes the answer is simple: a spouse ordered a book as a gift, or an adult child used the card to try a plan. Sometimes it isn't, and we refund it and help you report the card as compromised. Either way, you're not stuck.

Why GETSHURE is set up this way

You don't have to take our word for any of this. Here is what you can verify today, before you ever pay us a dollar:

• Real US company. GETSHURE is operated by MetaWise Enterprises, LLC, a Delaware limited liability company (Delaware file number 10336625). You can look that up on the Delaware Division of Corporations' entity search.
• Real US address. 11772 W Sample Rd, Ste 103, Ofc 240, Coral Springs, FL 33065.
• Real phone. (754) 812-1679, answered during Eastern business hours.
• Written policies. Our refund policy and plan terms are on the site in plain English, not buried in legalese.
• One-time plan pricing. Plans are $9.99, $29.99, or $79.99 — paid once, nothing renews.
• One-step cancel. You can open /cancel any time. You don't need to call to get out.

That's the point of Getshure: no hidden rebills, no "call to cancel" maze, no surprise annual charge six months from now. If something looks off on your statement, we'd rather hear from you and fix it than have you chase a dispute.

What you actually get when you keep your plan

If, after you look at the charges, you decide the plan was worth it after all — here's what it does for you. Every GETSHURE protection plan includes access to the Getshure app on iPhone and Android. Features depend on the plan you picked at checkout, and can include:

• Scam Shield — identifies likely scam and spam callers, helps block robocalls, and lets you look up an unknown number before you call back.
• Encrypted private vault for photos and files, locked with Face ID or a passcode.
• Data broker removal — sends opt-out requests to people-search and data broker sites that quietly list your name, age, address, and relatives.
• Breach check — tells you if your email or passwords have shown up in known data breaches.
• Photo Guard — reverse-image search to find where your photos appear online.
• Family location sharing, tracker blocking and safer browsing on public Wi-Fi, a browsing-history eraser, and a phone security score with steps to improve it.

No app blocks every scam or data leak — anyone who tells you otherwise is selling you something. What the Getshure app does is catch more of the obvious stuff automatically and give you a clear next step when something slips through.

How to activate the app

1. Open your GETSHURE order confirmation email and tap the app download link. On Android you can also install it from Google Play. On iPhone, use the download link in the order email.
2. Install the app and open it.
3. Sign in with the same email you used for your GETSHURE order. Protection is not active until you sign in.

Step-by-step with screenshots is here: Getshure App Sign In: How to Activate After Your Order.

Quick checklist if you see two GETSHURE charges

• Compare the amounts — identical twice, or two different items?
• Check for pending vs. posted — same amount, within a day or two? Likely a bank hold.
• Find your GS- order number in your email.
• Email contact@getshure.com or reply to a GETSHURE receipt.
• Or call (754) 812-1679, Mon–Fri, 9–6 ET.
• We reply within 2 business days and refund any real duplicate.

The bottom line

You should never have to pay for the same thing twice, and with GETSHURE you don't. Our plans are one-time payments, our policies are written down, and a real person on our side will look at your account the day you write us. If the second charge is a true duplicate, we refund it. If it's something you forgot you added, you still have a full 30 days to change your mind.

That's the deal, and it's the whole deal.

Next steps

• See two charges right now? Email contact@getshure.com with your GS- order number and the two amounts. We'll sort it within 2 business days.
• Want to cancel instead? Open getshure.com/cancel — one step, no phone call needed.
• Keeping your plan? Activate the Getshure app so your protection is actually on.
• Prefer to talk to a human? Call (754) 812-1679, Monday–Friday, 9 AM–6 PM Eastern.