How to Contact GETSHURE: Phone, Email, Hours

You can contact GETSHURE two ways: call (754) 812-1679 Monday through Friday, 9:00 AM to 6:00 PM Eastern Time, or email contact@getshure.com any time. Billing disputes get a reply within 2 business days, and refund requests are processed within 2 business days. That is the short answer. Below is what to expect, who we are, and why a real phone number and a written money-back guarantee matter when you are deciding whether to trust a company online.

How to reach us at a glance

• Phone: (754) 812-1679, Monday–Friday, 9:00 AM – 6:00 PM Eastern Time
• Email: contact@getshure.com (replies within 2 business days on billing matters)
• Mailing address: 11772 W Sample Rd, Ste 103, Ofc 240, Coral Springs, FL 33065, United States
• Cancel page: getshure.com/cancel (enter your order email, get a one-click cancel link)
• Contact page: getshure.com/contact

GETSHURE is a brand operated by MetaWise Enterprises, LLC, a Delaware limited liability company (Delaware file number 10336625). You can verify that record yourself with the Delaware Division of Corporations. We think the fact that you can check us before you buy is one of the strongest reasons to trust us.

What to contact us about

We built our support around the things customers actually write in about. Here is what we handle and the fastest way to reach the right person.

Orders, shipping and book questions

If you ordered a hardcover and have a question about delivery, use email so we can look up your order number (it starts with GS-). Books ship to the continental US, typically arriving 3–5 business days after they leave our warehouse. Alaska, Hawaii and US territories are available on request.

Damaged or wrong book? Email us within 7 days of delivery with a photo and we will replace it or refund it. Unused hardcovers can be returned within 30 days (buyer pays return shipping unless we made an error).

Protection plan billing and renewals

For anything related to a plan charge, a renewal, or an add-on, email is usually fastest because we can pull up the order in writing and reply with a timestamped summary. Every plan is covered by our 30-day money-back guarantee, and we process refund requests within 2 business days. Your bank usually posts the refund 5–10 business days after that.

If you see a charge on your card statement that looks unfamiliar, the descriptor will read GETSHURE or $*GETSHURE. Email us before calling your bank — we will identify the charge, explain it, and refund it if it was not authorized. You can read the full subscription terms before you buy or any time after.

Canceling a plan

You never have to call us to cancel. Three options, all one step:

1. Click the cancel link in your order confirmation or renewal email.
2. Go to getshure.com/cancel, enter your order email, and click the one-click cancel link we send you.
3. Email contact@getshure.com from your order email.

Canceling stops future renewals immediately. It does not refund past charges on its own — if you also want a refund, say so in your message and we will handle both.

Getshure app help

If you cannot sign in to the app, or you are not sure which features are included in your plan, email us with the order email you used at checkout. Most sign-in issues are fixed in a single reply. For a walkthrough, see our guide to activating the Getshure app after your order.

Identity theft restoration and leak protection

If you bought Identity Theft Restoration as an add-on, email us and a human on our side will help you work through credit freezes, bank disputes, the IRS identity theft form, and police and FTC reports. This is human help by email — not insurance, and it does not reimburse lost money, but it walks you through the recovery steps so you are not doing it alone.

If you have questions about the Leak Protection fee, read our explainer or email us to opt out.

What to include when you write to us

You do not need to have everything perfect. But if you can include these, we can usually resolve your request in one reply:

• The email address you used at checkout
• Your order number (starts with GS-) if you have it
• A short description of what you want: refund, cancel, change address, app help, explain a charge
• Screenshots if it is an app or billing question

If you do not have an order number, send us the email address you used and the approximate date of the order. We can find you.

What to expect after you contact us

Here is the service standard we hold ourselves to:

Request type	Reply time	Resolution time
Billing dispute or unrecognized charge	Within 2 business days	Refund processed within 2 business days of approval; bank posts in 5–10 business days
Refund request (within 30 days)	Within 2 business days	Processed within 2 business days
Cancel plan	Immediate via cancel link	Future renewals stop right away
App sign-in help	Within 2 business days	Usually resolved in one reply
Damaged or wrong book	Within 2 business days	Replacement shipped or refund issued

If your request falls outside the 30-day guarantee window, you can still write. We review every late request individually.

Why having a real phone number matters

A lot of online shops hide behind a contact form. We publish a working US phone number, staffed during US business hours, because a real person on the other end of the line is one of the clearest ways to tell a legitimate company from a shell. You can call (754) 812-1679 before you order if you want — ask us about the plan, the app, the books, or anything in our written policies.

If we are closed when you call, leave a voicemail with your name and the email you used (or will use), and we will return it the next business day. Email is answered on weekends too.

The Getshure app, in plain English

Every protection plan comes with access to the Getshure app for iPhone and Android. It is billed only by GETSHURE and provided by our app delivery partner, MYTRACKHOLDING LLC. Here is what it actually does:

• Scam Shield. Identifies likely scam and spam callers, helps block robocalls, and lets you look up an unknown number before you call back.
• Encrypted private vault. A locked space for photos and files, protected with Face ID or a passcode.
• Data broker removal. Sends removal and opt-out requests to people-search and data broker sites. Each site decides if and when it removes a record, but you no longer have to file those requests one by one.
• Breach check. Shows whether your email or passwords appear in known data breaches.
• Photo Guard. A reverse-image search to see where your photos appear online.
• Family location sharing. Keep an eye on each other without a separate app.
• Tracker blocking and safer browsing on public Wi-Fi.
• Browsing-history eraser.
• Phone security score. A simple score with steps to improve your phone's settings.

No app blocks every scam, tracker or data leak — nothing can. What ours does is catch more of them earlier and give you fewer manual steps to run yourself.

How to activate the app

1. Open your order confirmation email from GETSHURE.
2. Tap the download link inside (also shown on your order thank-you page). On Android, that link opens the Getshure app on Google Play. On iPhone, use the link in the email.
3. Install the app and sign in with the same email you used at checkout.

Protection is not active until you sign in. If you get stuck, see our step-by-step sign-in guide or email us.

Why a protection plan is worth it

You can do a lot of what the app does by hand — read every data broker's opt-out page, re-check your email against breach lists every few months, screen unknown callers one at a time, verify photos with a reverse image search, lock photos behind a separate app. It just takes hours every month, and most people stop after the first week.

A protection plan folds all of that into one app with one bill from one US company, and backs it with a 30-day money-back guarantee and one-step cancel. If it is not a fit, you get your money back. That is the deal.

Things you can verify about us before you buy

• Our operating company (MetaWise Enterprises, LLC) and its Delaware file number (10336625)
• Our US mailing address in Coral Springs, Florida
• Our phone number and staffed hours
• Our written refund policy and subscription terms
• Our one-step cancel page

Our website domain is new (2026), so you will not find years of third-party reviews yet. What you can check today is everything above. We think those are the things that actually matter when you are deciding whether to hand over a payment.

Related reading

• Is GETSHURE Legit? Who We Are and How to Check Us
• GETSHURE 30-Day Money-Back Guarantee: How It Works
• How to Cancel a GETSHURE Plan (One Step, No Call)
• What Is the GETSHURE.COM Charge on My Card Statement?

Ready to get in touch?

Call (754) 812-1679 during Eastern business hours, or email contact@getshure.com any time. If you are ready to try a protection plan, you can start one today — and if it is not right for you, use the cancel link or ask for a refund within 30 days. That is how we think a software and book company should operate, and it is why we publish all of this up front.