GETSHURE Refund Policy: 30 Days, No Reason Needed

Short answer: yes, GETSHURE gives you a 30-day money-back guarantee on every plan charge, renewal and add-on, no reason needed. You can request a refund by email or phone, we process it within 2 business days, and your bank usually shows it within 5 to 10 business days after that. The full written policy lives at /legal/refund-policy.

We put this in writing because we want you to feel safe trying a protection plan or a hardcover. If it isn't right for you, you get your money back. That is the deal, and it's the same whether you call us, email us, or cancel online.

The GETSHURE refund promise in plain English

Here is what the 30-day money-back guarantee actually covers:

• Your first plan charge ($9.99, $29.99 or $79.99 depending on the plan you picked at checkout).
• Any renewal charge ($29.99 every 30 days after the first term, until you cancel).
• Any add-on you tapped to purchase — Past Reset, Data Removal, International Data Removal, Scam Shield, or Identity Theft Restoration.
• The Leak Protection fee if it was triggered.
• Hardcover books returned unused within 30 days of delivery (you pay return shipping unless we made the error).

You do not need to explain yourself. You do not need to answer a survey. You do not need to "try to use it a little longer first." Email us or call us, reference your order, and we take it from there.

Damaged or wrong book? That's on us.

If a hardcover arrives damaged, or you got the wrong title, contact us within 7 days with a photo and we will replace it or refund it at our cost. You do not ship anything back for damaged items.

What happens after day 30?

The written 30-day window is firm, but we are human. After 30 days you can still write to us, explain the situation, and each request gets reviewed. We would rather hear from you than lose a customer over a technicality.

How to request a GETSHURE refund (three ways)

Pick whichever is easiest for you. All three go to the same team.

1. Email contact@getshure.com from the email address you used on the order. Include your order number (it starts with GS-) if you have it. One sentence is enough: "Please refund my last charge."
2. Call us at (754) 812-1679, Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. A real person picks up during those hours.
3. Reply to the charge receipt or the renewal reminder email. That hits the same inbox and keeps your order details attached automatically.

How fast will you see the money?

We process approved refunds within 2 business days on our end. After that, your bank or card network typically posts the credit within 5 to 10 business days. If more than 10 business days go by and you don't see it, write back and we will send you the refund confirmation to share with your bank.

Cancel vs. refund: they are not the same thing

This trips people up, so it's worth saying clearly.

• Cancelling stops future renewals. It does not automatically refund past charges.
• Refunding returns money you've already been charged.

If you want both — stop future charges and get your last charge back — just say so in your email or on the phone. We will handle both in the same ticket. You can also cancel in one step at getshure.com/cancel (enter your order email, click the link we send back) and then reply to that email asking for a refund.

Full subscription terms, including how renewals work, are at /legal/subscription-terms.

See a charge you don't recognize? Write us first.

If GETSHURE.COM shows up on your statement and you're not sure why, please email contact@getshure.com before you dispute with your bank. We reply to charge questions within 2 business days. In most cases we can tell you exactly what the charge was (a plan, a renewal, an add-on, a family member's order) and refund it on the spot if it wasn't authorized. Going through us is faster than a chargeback, and you don't risk losing service you actually wanted.

What you're paying for: the Getshure protection plan

The refund guarantee only matters if what you're buying is worth it in the first place. Here is what a GETSHURE protection plan actually gives you.

Every protection plan includes access to the Getshure app on iPhone and Android. The app is billed only by GETSHURE — there is no separate charge from an app store — and it is provided by our app delivery partner, MYTRACKHOLDING LLC. Which features you get depends on the plan tier you picked at checkout.

What the Getshure app does

• Scam Shield. Identifies likely scam and spam callers, helps block robocalls, and lets you look up an unknown number before you call back.
• Encrypted private vault. A locked space for sensitive photos and files, protected by Face ID or a passcode, so they don't sit in your main camera roll.
• Data broker removal. We send opt-out and removal requests to people-search and data broker sites that sell your name, address, phone number and relatives. Each site decides when it removes a record, but we keep after them.
• Breach check. Shows whether your email or passwords appear in known data breaches, so you know which accounts to lock down first.
• Photo Guard. Reverse-image search to find where photos of you or your family already appear online.
• Family location sharing. Simple sharing with the people you trust, on your schedule.
• Tracker blocking and safer browsing on public Wi-Fi. Fewer ad trackers following you around, safer connections at the airport and the coffee shop.
• Browsing-history eraser and a phone security score with clear steps to improve it.

No app, ours included, can block every scam, tracker or data leak. What a good protection plan does is catch more of them and help you recover faster when something gets through. That's what we aim for.

How to activate the app after your order

Activation is a two-minute job:

1. Open your order confirmation email from GETSHURE. The download link is also shown on your order thank-you page.
2. On Android, use the download link, or go directly to the Getshure app on Google Play. On iPhone, use the download link in the order email.
3. Install the app and sign in with the same email you used on your GETSHURE order. Protection isn't active until you sign in.

For a full walkthrough with screenshots, see How to Activate the Getshure App After Your Order.

Why the 30-day guarantee matters for a protection plan

A protection plan is the kind of thing you want to actually use before deciding it was worth it. You want to install the app, run a breach check on your email, start a few data broker removals, maybe look up a suspicious number that just called your mom. Thirty days gives you room to do that without feeling locked in.

If you try it and decide it isn't for you, email us. You get your money back. If you try it and the Scam Shield catches one call from a fake Social Security office, or the breach check pushes you to finally change the password you've reused for ten years, you'll know it was a good buy.

A quick refund checklist

• You are within 30 days of the charge you want refunded. (After 30 days, still write us — we review each case.)
• You know the email address you used on the order, or your GS- order number.
• You decide if you also want to cancel future renewals. If yes, say so in the same message.
• You send one email to contact@getshure.com or call (754) 812-1679.
• You watch for our confirmation (within 2 business days) and the credit on your card (usually 5 to 10 business days after that).

Why you can trust this policy

Written policies only matter if there's a real company behind them. Here is what you can verify today, before you buy anything:

• Company: GETSHURE is a brand of MetaWise Enterprises, LLC, a Delaware limited liability company (Delaware file number 10336625).
• US address: 11772 W Sample Rd, Ste 103, Ofc 240, Coral Springs, FL 33065.
• US phone with real hours: (754) 812-1679, Monday–Friday, 9 AM – 6 PM Eastern.
• Email: contact@getshure.com.
• Written policies you can read before you buy: refund policy, subscription terms.
• One-step cancel at getshure.com/cancel.
• 30-day money-back guarantee on every plan charge, renewal and add-on.

Our website domain is new (2026), so we don't ask you to take our word on reputation — we ask you to check the things you can check: the company record, the address, the phone number, and the written policies above.

Ready to try a protection plan?

Here's the straight path:

1. Pick a protection plan at checkout ($9.99, $29.99 or $79.99 today, then $29.99 every 30 days until you cancel).
2. Open your order email and install the Getshure app. Sign in with your order email.
3. Use it. Run a breach check. Start a few data broker removals. Turn on Scam Shield.
4. If you don't love it inside 30 days, email contact@getshure.com or call (754) 812-1679 and we refund you. No reason needed.

That is the deal. If you have a question before you order, call us during business hours or write — we would rather answer a question than process a refund later.